Mobility Portal, Spain
Date: March 8, 2024
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By Mobility Portal
United States

Daimler Truck North America rolls out comprehensive dealer certification program for BEVs

With the heavy-duty Freightliner eCascadia and medium-duty Freightliner eM2, Daimler Truck has already deployed battery-electric trucks in over 50 fleets across the country, logging over four million customer battery-electric miles.

Daimler Truck North America (DTNA) announces a comprehensive Battery-Electric Vehicle (BEV) Dealer Certification Program that builds on the foundations of the Elite Support program – a certified network of Freightliner dealers committed to delivering superior customer experience throughout all areas of dealership operations.

With the heavy-duty Freightliner eCascadia and medium-duty Freightliner eM2, the firm has already deployed battery-electric trucks in over 50 fleets across the country, logging over four million customer battery-electric miles.

“After several months of collaboration between DTNA and the Freightliner Dealer Council Principals, representing over 40 per cent of all dealer locations in the United States (US) and Canada, we are pleased to introduce and support the BEV Dealer Certification Program that will become the model for our entire industry at providing a safe and world-class customer experience for our battery-electric truck customers,” states John Hopkins, co-chair of the Freightliner Dealer Council.

The in-depth and comprehensive BEV Dealer Certification program covers all areas required to help customers navigate moving toward emissions-free driving.

Starting with Detroit eConsulting aiding customers in understanding their infrastructure and vehicle optimization needs, to specing and maintaining electric trucks, the certification encompasses every aspect of electrification.

Freightliner’s dealer network is investing substantially to meet the requirements of the BEV Dealer Certification Program, which covers over 75 specific criteria in four key areas:

  1. Safety: Comprehensive safety policy and training, nominating a frontline contact person, and being fully equipped with high-voltage safety-specific equipment
  2. Charging Infrastructure:
    – Commercial vehicle charging infrastructure including stationary or mobile charging solutions
    – Baseline competency to enable infrastructure and vehicle deployment readiness activities backed by the expert-level support of the Detroit eConsulting team.
  3. Dealership Infrastructure: Dedicated BEV service bays, battery storage space and key parts stocking, plus installation of safety signage
  4. Training: BEV training and resources for the dealership personnel covering all aspects of the dealership business; sales, service and parts

“For customers owning or purchasing an electric vehicle in the near term, it is likely their first experience with electrification in the heavy-duty truck space. We see it as our responsibility to support them on their journey,” says Drew Backeberg, senior vice president of aftermarket at DTNA.

“For wider market adoption, we need experts and safety leaders and we want to ensure that our dealer network sets the standard high through our new BEV Dealer Certification Program,” he adds.

Eight dealerships have already completed the rigorous certification and the number is doubling in the coming weeks.

With the growth of electric vehicles and the deployment throughout North America, now is the time to rapidly expand the optional BEV Dealer Certification throughout the Freightliner dealer network, with a plan to have 100 dealer locations certified by 2025.

About Daimler Truck North America

The company has been a pioneer in commercial electric vehicle development since 2018.

Their electric lineup includes the Jouley, an all-electric bus from Thomas Built Buses, available since 2020, the FCCC MT50e walk-in van chassis for final mile delivery, available since 2021, and the Class 8 Freightliner eCascadia, available since 2022.

In 2023, Daimler added the eM2, with a 180-mile range for Class 6 and 250 miles for Class 7, ideal for pick-up and delivery customers who require an adaptable electric solution.

DTNA’s vocational innovation program, launched last year, aims to provide zero-emission solutions for vocational customers and expand eM2 coverage into more applications.

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